Last Updated: January 2026
Acceptance of Terms
By accessing and using the misty-osprey website or engaging our travel planning services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
Services Description
misty-osprey provides travel planning and coordination services, including but not limited to:
- Consultation and itinerary development
- Booking of accommodations, transportation, and activities
- Travel documentation and support
- Ongoing assistance during trips
We act as an intermediary between you and travel service providers such as hotels, airlines, tour operators, and transportation companies. We coordinate bookings on your behalf but do not directly provide transportation, accommodation, or tour services.
Booking and Payment Terms
Pricing
All prices displayed on our website are indicative starting rates in British Pounds (GBP) and are subject to availability. Final pricing will be confirmed in writing before you commit to any booking. Prices may vary based on travel dates, accommodation selections, seasonal factors, and exchange rate fluctuations.
Payment Process
Upon approval of your itinerary, we will provide a detailed invoice including all costs and payment terms. Payment is typically required in stages:
- Deposit payment to confirm bookings
- Final balance payment prior to travel (typically 30-60 days before departure)
Service Fees
Our service fees cover consultation, planning, coordination, and support. These fees are non-refundable once itinerary planning work has commenced, even if you choose not to proceed with bookings.
Cancellations and Refunds
Client Cancellations
If you need to cancel your travel plans, cancellation policies of individual service providers will apply. These policies vary significantly and may include:
- Full refund if cancelled within a specified period
- Partial refund with cancellation fees
- No refund for late cancellations or no-shows
We will provide you with specific cancellation terms for each component of your booking. Our service fees are generally non-refundable regardless of cancellation timing.
Service Provider Cancellations
If a hotel, airline, or other service provider cancels your booking, we will make reasonable efforts to arrange suitable alternatives or facilitate refunds according to the provider's policies.
Changes and Modifications
Changes to confirmed bookings may be possible depending on the policies of individual service providers. Additional fees typically apply for modifications, and some bookings may be non-changeable. We will advise you of change policies and associated costs before you commit to any booking.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical emergencies, lost luggage, and other unforeseen circumstances. Travel insurance is not included in our service fees or booking costs unless explicitly stated.
Travel Documents
You are responsible for ensuring you have valid travel documents including:
- Passport with sufficient validity (typically 6 months beyond travel dates)
- Appropriate visas for your destinations
- Required health certificates or vaccination records
While we provide guidance on documentation requirements, it is your responsibility to verify and obtain all necessary documents. We are not liable for denied boarding or entry due to inadequate documentation.
Health and Safety
You are responsible for assessing whether travel to specific destinations is appropriate given your health status and risk tolerance. We recommend consulting with healthcare professionals regarding vaccination requirements, health precautions, and travel advisories for your destinations.
You should review travel advisories issued by relevant government authorities before and during your trip.
Liability Limitations
misty-osprey acts as an agent arranging travel services provided by independent third parties. We are not liable for:
- Acts, omissions, or defaults of service providers including airlines, hotels, tour operators, and transportation companies
- Delays, cancellations, or changes made by service providers
- Personal injury, property damage, or losses resulting from services provided by third parties
- Force majeure events including natural disasters, pandemics, political unrest, or other circumstances beyond our control
Our liability is limited to the fees you paid directly to misty-osprey for our planning and coordination services.
Client Responsibilities
As a client, you agree to:
- Provide accurate information regarding your travel preferences, requirements, and any special needs
- Review all booking confirmations and itinerary details promptly and notify us of any discrepancies
- Make timely payments according to agreed schedules
- Comply with the terms and conditions of service providers
- Behave appropriately and respectfully toward service providers and their staff
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of misty-osprey or our content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit permission.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. Prohibited activities include:
- Attempting to gain unauthorized access to our systems
- Transmitting malicious code or harmful content
- Scraping or automated data collection without permission
- Misrepresenting your identity or affiliation
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the content, privacy practices, or terms of use of these external sites.
Disputes and Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Use or our services, please contact us at:
misty-osprey
42 Deansgate Avenue
Manchester M3 2FF
United Kingdom
Email: [email protected]