Last Updated: January 2026
Introduction
This Privacy Policy explains how misty-osprey collects, uses, stores, and protects your personal information when you use our website or engage our travel planning services. We are committed to safeguarding your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly to us when you:
- Submit inquiry forms or contact requests
- Communicate with us via email
- Book travel services through our agency
- Visit our office for consultations
The types of personal information we may collect include:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Passport information (only when necessary for booking purposes)
- Payment information (processed securely through third-party payment providers)
- Any other information you choose to provide
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide travel planning services
- To process bookings and coordinate travel arrangements
- To communicate with you about your trips and provide customer support
- To send confirmation documents and travel information
- To improve our services and website functionality
- To comply with legal obligations and prevent fraud
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
- Travel service providers (hotels, transportation companies, tour operators) as necessary to fulfill your bookings
- Payment processors to complete transactions securely
- Legal authorities when required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Travel booking information is typically retained for seven years to comply with financial and legal requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for processing where applicable
- Lodge a complaint with a data protection authority
Cookies and Tracking
Our website uses essential cookies to ensure proper functionality. For detailed information about our cookie practices, please see our Cookies Policy.
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
misty-osprey
42 Deansgate Avenue
Manchester M3 2FF
United Kingdom
Email: [email protected]